How can we help?
Answers to common questions, and how to reach us.
Contact us
Email [email protected]. A person reads every message, and we reply as soon as we can.
Delete your data
In the app, go to Profile, Delete account, and confirm. This removes your logs, appointments and reminders from our database, along with the anonymous account they belong to, and stops Looma's notifications.
Deleting the app from your iPhone doesn't delete your data. If you've already deleted the app, email us at[email protected] and we'll help.
Deleting your account doesn't cancel a subscription. Cancel it with Apple, as below.
Manage or cancel your subscription
Apple handles Looma Premium payments. On your iPhone, open Settings, tap your name, thenSubscriptions. Apple's guide:Cancel a subscription from Apple.
Restore purchases
Already paid for Premium? In the app, go to Profile, Subscription,Restore purchases, using the same Apple ID you bought it with.
Move to a new iPhone
Before you switch, turn on Back up with Apple in Profile, Your data. On the new iPhone, tap I already use Migraine Tracker on the welcome screen and sign in with Apple. Without this step, a new install starts with an empty diary.
Common problems
The app says "I couldn't connect"
Looma needs an internet connection to open and to save logs. Check your Wi-Fi or mobile data, then tap Try again.
I can't see my older logs
On the free plan, History and Insights show your last 14 days. Your older logs are still there, and Premium shows your full history.
I'm not getting the evening check-in
Turn it on in Profile, Comfort, Evening check-in, and pick a time. Then check your iPhone's Settings, Notifications, Migraine Tracker (the app's name on your Home Screen) and make sure notifications are allowed.
My Apple Watch log is missing on my iPhone
Logs from your Apple Watch reach your iPhone when it's nearby. Open Looma on your iPhone with your watch close by.
Where are the sleep and cycle cards?
Connect Apple Health in Profile, Tracking, Apple Health: sleep and cycle. The sleep and cycle cards in Insights are part of Premium.